Veriva Interactive Communications Logging Solution Suite

Recording of telephone conversations have exceeded from being a “recommended “practice to a “must have” practice. Call Centres provide information and services to their customers, and in many instances, these types of services include identity verification through a series of questions. During such identity verification scenario, the complete record of the conversation must be true and accurate in dispute cases. This is especially the case when money is involved primarily in Share Margin Centres, Credit Card Centres, Phone Banking Centres and Purchasing Hotline Centres.

All financial transactions conducted over the phone are mandatory to be recorded, as required by law. Developed for the Financial Trading market, Veriva voice recording systems has many installed sites worldwide, with proven capabilities from small to large trading environments. As we are moving towards the digital age, financial institutions depend on the telephone for their profits, it is most important that they keep an accurate record of their telephone conversations for future records or reference when things go astray. Veriva voice recording systems provide corporations with the peace of mind that all recordings are properly stored for audit purposes.

Voice Recording for Analog, Digital and IP Recorders for Call and Contact Centre

Voice Recorder for mix telephony interfaces on a single platform Meets voice recording compliance regulations across multiple industries Records both voice and data communications for every customer interaction Triggers recording via Voltage, VOX, D-Channel or Continuous Settings Flexible configurable administration to meet different business recording rules Live audio streaming and recording across IP based networks Compatible recording with leading digital PBX and dealerboard manufacturers

Veriva is designed for voice recorder solution for call centre voice recording solutions. Each voice recording software solution is specifically designed for particular recording tasks including general voice, audio and data recording, with multiple line voice logging including analog, digital and IP (VOIP) systems.

Installed sites based on Industries