Greater Call Volume with Predictive Dialers providing Live agent and client interaction in outbound calls

VEcall is the ultimate tool for outbound call centers that relies on human interaction to achieve the objective of the outbound call. VEcall is a computer based mass dialing system, also commonly known as audio broadcasting in the call centre industry. The outbound calls are made automatically from a list of database numbers. In a typical outbound call centre, the purpose of making calls ranges from customer surveys to telemarketing. It is often that unnecessary time is spent on trying to reach the specific customer, instead of interaction.

VEcall provides call centres with the intelligence of auto-dialing and pre-screening of customers before agent interaction, leading to increase productivity with greater volume calls. When a call is made, the system is able to determine whether if the call is being picked up by voice mail or the customer through interaction keys. Upon picking up of a call, an audio is broadcasted to introduce the reason of the call, following to those customers are provided with options to choose ranging from requesting to Speak to Live Agent, Busy Now-Please Call Later, Leave a Message and Do Not Call. Dependant on the selected option, VEcall processes these calls according to the option and pass on to agents for processing.

The system provides administrators with the ability to adjust the volume of calls per hour based on the no. of agents and estimated call duration for the targeted outbound call. Supervisors are provided with reports on the status of the outbound campaign for monitoring purposes. With VEcall, leads are controlled through filtering of the calls based on customer options with date and time stamp. VEcall removes the remedial tasks of manual dialing and frustration on not achieving the target calls and figures, therefore fully maximizing agent interaction with real prospects increasing productivity. For more information, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for access to our product demo.