Live Screen & Voice Recording Suited for Call Centres Screen recording functionality is often required for all agents in customer call centers to ensure compliance and tracking purposes. Supervisors use VEcapture to record screen activities of the agent silently via a secured VPN. In a call centre, capturing of both screen and audio interaction at the same time simultaneously is a key factor. VEcapture is a multimedia recording application that provides both auto and manual recording functionalities for call centres. VEcapture adds flexibility to managers through multiple recording settings like: | | - Global recording - record anything all the time based on pre-defined channels with channel independent functionalities;
- Time Triggers - record everything based on selected time (HH:MM:SS)
- Event Triggers - record specific electronic events (such as voice recording or third-party applications);
- Pause recording - pausing the recording during any payment transaction automatically or manual intervention
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VEcapture is integrated with VElive (Live Monitoring) to provide supervisors with complete logging purposes for training, verification or compliance purposes. With advance file and networking capabilities, VEcapture captures the entire Windows virtual desktop, rather than just the primary monitor. Full-time screen recording is a reality, without compromising the quality of the video recordings through advance compression techniques. Recorded files can be replayed using the in-built Multimedia Player or any Windows Media format for play back in WM-compatible players. For more information, please email us at
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for access to our product demo.
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