Dashboard Metrics with Call Centre KPIs

With many systems in call centre architectures, Call Centre managers often find themselves with huge amount of valuable data. However, compilation and analyzing of these data into readable metrics is often difficult in a short time frame.  Managers have been searching for a solution that provides them with a 360 degree view of the call centre performance. This 360 degree view is commonly referred to as Dashboard Analytics or Metrics.

Dashboard simply means a diverse range of data obtain from different sources are organized and presented in a form where the information is easy to read. VEreport provides performance reports in both graphical diagrams for simplicity and detail listings for detail reporting.

Managers can strategically select and sort data, based on templates, custom reports or saved reports. Once set up, reports can be set as templates for other users, run automatically and e-mailed to management at scheduled times. The reporting tool can be used as a KPI (Key Performance Indicator) based on selected fields like no. of calls made in an hour, or average duration per call. All reports have printing and export capabilities to .csv and xls.

Graphs, charts an reports consists of information like:

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