Veriva Extends Recording to SaaS (Software-as-a-Service Model) Call Centres With the maturity of SOA (Service-Oriented Architecture), Software-as-a-Service (SaaS) is gaining momentum in the call centre industry, simply because of the huge capital outlay required in managing a call centre. SaaS is commonly describe as a software distribution model in which applications and systems are hosted by a vendor or service provider and made available to customers over a dedicated network or internet. These hosted call center solutions are very beneficial for small to medium sized call centers because of the lower start up costs. However, more and more large contact centers are realizing the outweighing benefits hosted call centers offer over premise-based. 
Veriva Managed Services is built on a multi-tenant concept where it is suited for hosted call centres that requires recording of agent interaction for monitoring and compliance purposes. Veriva Managed Services Interface allows service providers to setup tenant templates and user accesses to recorded call files via a browser-based application. Once the tenant account is configured, the tenant can begin to create access rights to the allocated recording lines. Being a SOA, Veriva Managed Services Interface is tenant independent, leading to transparency between cross-selling of services between multi-tenants. In short, the architecture allows bulk purchase tenants to sublease its lines to smaller organizations for a price. These sublease tenants will not be able to tell that the system is being shared with many parties as all user functionalities and accesses are based on system restrictions by the administrative party. Hosted Call Centre business approach are widen with the Veriva Recording System, allowing flexibility for managers of call centre business, opening new means in the business. For more information, please email us at
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