Multi-system Remote Alarm Monitoring for Hosted Call Centres

With the growing demand of call centres in the world, many players are expanding operations to multiple locations for accommodating local presence requirements. In is often that call centres worldwide have more than one office to manage. With multiple offices to maintain for quality assurance and standardization, managers are often caught with trying to figure out why some offices does better and some just cant seem to cope. By the time reports arrived to the main office, it is often too late or the customer has simply stopped the campaign due to poor response.

VEwatch is a server application that merges multiple locations’ Call Thresholds Monitoring (discussed in VEalert) into a single display for inter-office performance measurements. With these automated triggers, managers of multi-location call centres are provided with live reports on the current status of each call centre within its network. VEwatch provides managers with a summary of display based on segregating offices based on an activity system. Activities are deemed as the total no. of calls handled per day with duration taken into consideration. Email or netsend alarms are triggered based on below the minimum threshold value or higher than maximum threshold value.

Being a server-based application, licenses are not subjected to per seat arrangement which often hinders adoption by Call Centres. The application is built for multi-organization companies that require multi-site monitoring and tracking minus the huge capital outlay. VEwatch provides timely feedback on the current progress of offices and boost service quality and productivity. It is well-suited for SOA (Services Oriented Architecture) organizations like insurance, tele-marketing, customer service or support centres. For more information, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for access to our product demo.